Contact Us – DirectPolicyLink

Get in Touch

Our licensed advisors are available Monday through Friday, 8am to 8pm EST. For claims emergencies, our hotline is staffed 24 hours a day, 7 days a week, 365 days a year.

Headquarters 100 Policy Square, Suite 500, New York, NY 10001

Main Phone 1-800-555-POLICY (toll-free), Mon–Fri, 8am–8pm EST

Email hello@directpolicylink.com — response within 24 hours on business days

Claims Emergency Hotline 1-800-555-CLAIM — available 24/7, 365 days a year for urgent claims

Live Chat Available on our client portal Mon–Fri, 9am–6pm EST. Average response time under 3 minutes.

100 Policy Square, New York, NY 10001

Send Us a Message

Fill in the form below and we will get back to you within 24 hours on business days. For urgent matters, please call our main number directly.

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Email Address *

Phone Number

Subject *

Policy Number (if applicable)

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Your message has been delivered. We will respond to your inquiry within 24 hours. For urgent matters, please call 1-800-555-POLICY.

Hours of Operation

When You Can Reach Us

Our advisory team is available during extended business hours to accommodate clients across all time zones. The claims emergency hotline operates outside these hours for urgent policy matters.

Walk-in consultations are available at our New York headquarters by appointment. Virtual meetings via video call are available in any time zone — ask your advisor to schedule one when you first connect.

Day	Advisory Team	Claims Hotline
Monday – Friday	8am – 8pm EST	24 Hours
Saturday	9am – 5pm EST	24 Hours
Sunday	Closed	24 Hours
Federal Holidays	Closed	24 Hours

DirectPolicyLink advisory team at work in the office

Frequently Asked Questions

Quick answers to the most common questions we receive from new and existing clients.

How quickly can I get a quote?

Most quotes are generated within 5 minutes online using our quote form. A licensed advisor will follow up within 24 hours to review your options, compare plans across our 40+ carrier network, and answer any questions in detail.

Can I manage my policy online?

Yes. Once enrolled, you can view your policy documents, update personal information, add beneficiaries, and request changes by contacting your dedicated advisor directly. Digital policy documents are stored permanently in your secure client portal.

What documents do I need to file a claim?

At minimum: your policy number, a description of the incident, and photographs of any damage. A police report is required for theft and vandalism. Your assigned adjuster will provide a complete document checklist specific to your claim type within 4 hours of submission.

How long does it take to process a claim?

An adjuster is assigned within 4 business hours of submission. Most standard claims are fully resolved and paid within 48 hours of approval. Complex multi-party or litigation claims may take 30 to 90 days. Your adjuster provides written status updates every 7 business days.

Can I bundle multiple types of insurance?

Yes, and we strongly recommend it. Bundling home, auto, and life insurance with us typically saves clients 20 to 25% compared to purchasing the same policies with separate insurers. All bundled policies are managed by a single advisor and billed on the same date.

What states do you operate in?

We are fully licensed in all 50 states and the District of Columbia. Our advisors have localised knowledge of state-specific coverage requirements, minimum liability limits, and carrier options for your area.

Our Office Locations

Our main operations are in New York, with regional support centres in Chicago and Los Angeles serving clients in every time zone.

New York — Headquarters

100 Policy Square, Suite 500
New York, NY 10001
Main: 1-800-555-POLICY
Mon–Fri 8am–8pm, Sat 9am–5pm EST

Chicago — Midwest Region

200 Lakeshore Drive, Suite 300
Chicago, IL 60601
Direct: (312) 555-0100
Mon–Fri 8am–7pm CST

Los Angeles — West Region

550 Wilshire Blvd, Suite 800
Los Angeles, CA 90036
Direct: (213) 555-0200
Mon–Fri 8am–7pm PST

Ways to Reach Our Team

Choose the contact method that works best for you. Every channel connects you to the same team of licensed professionals.

Professional advisor on phone with a client providing insurance support

Phone Support

Speak directly with a licensed advisor — no automated menus beyond initial routing, no hold queues longer than 3 minutes during business hours. Our advisors have your full policy history visible during the call so you never need to repeat yourself.

Insurance team in a client consultation meeting at the office

In-Person Consultations

Visit any of our three offices for a face-to-face advisory session. New York appointments include access to our senior advisory panel for complex commercial and high-value personal policies. No charge for initial consultations.

Person using laptop for video call with insurance advisor

Virtual Meetings

Schedule a video call with your assigned advisor at any time that suits your calendar, including evenings and Saturday mornings. Virtual meetings are fully private, recorded for your records on request, and available in Spanish and Mandarin with prior notice.

Talk to a Licensed Insurance Expert